Returning shoes at Walmart can seem tricky with varying policies for unworn shoes versus worn shoes. If you need to return shoes you recently bought at Walmart, this guide covers everything you need to know about the Walmart shoe return policy.

If you’re short on time, here’s a quick answer: Walmart accepts unworn shoe returns with a receipt within 90 days. Worn shoes can only be exchanged within 90 days if there is a defect. Without a receipt, an even exchange is possible with an ID.

In this comprehensive guide, we’ll cover the Walmart shoe return and exchange policies for unworn and worn shoes, with and without a receipt. We’ll also provide tips for making the return process quick and easy.

Returning Unworn Shoes to Walmart

With a Receipt

If you have a receipt for your shoe purchase from Walmart, returning unworn shoes is a straightforward process. Simply bring the shoes back to the store along with the original receipt within the specified return period, and you should be able to get a refund or exchange.

The return period may vary depending on the type of footwear and certain other factors, so it’s always a good idea to check Walmart’s official website or contact customer service for the most up-to-date information.

When returning shoes with a receipt, it’s important to ensure that they are in their original condition. This means they should be unworn, undamaged, and in their original packaging. Walmart reserves the right to refuse returns if the shoes show signs of wear or damage.

It’s worth noting that some shoe brands or styles may have specific return policies or restrictions. These may include exclusions on certain types of shoes or limitations on the return period. To avoid any potential issues, it’s a good idea to familiarize yourself with these policies before making a purchase.

Without a Receipt

Returning unworn shoes to Walmart without a receipt can be a bit more challenging, but it’s not impossible. In such cases, Walmart may offer store credit or an exchange for the current selling price of the shoes.

To facilitate the return process without a receipt, it’s helpful to bring any proof of purchase you might have, such as a bank or credit card statement showing the transaction. It’s also a good idea to have the shoes in their original packaging and to be prepared to provide identification.

It’s important to note that without a receipt, Walmart’s return policy may be more lenient for low-value items. For higher-priced items like shoes, they may exercise more caution and may not offer a refund or exchange without proof of purchase.

If you’re unsure about Walmart’s specific policy for returning shoes without a receipt, it’s always best to reach out to customer service or visit their official website for the most accurate and up-to-date information.

Exchanging Worn Shoes at Walmart

Within 90 Days with a Receipt

If you have recently purchased a pair of shoes from Walmart but found that they are uncomfortable or don’t fit properly, don’t worry! Walmart offers a generous return policy for worn shoes within 90 days of the original purchase date, as long as you have the receipt.

With the receipt, you can exchange the worn shoes for a different size, style, or even a completely different pair of shoes. Walmart understands that finding the perfect fit can sometimes be a challenge, and they want to ensure that their customers are satisfied with their purchases.

Remember to keep the shoes in good condition and bring them back to the store along with the original packaging and any accessories that came with them. This will make the exchange process smoother and faster.

After 90 Days with a Receipt

What if you’ve had the shoes for more than 90 days? Don’t worry, Walmart still has you covered. Even if it’s been a few months since your purchase, you can still exchange the worn shoes for a different pair as long as you have the receipt.

Walmart understands that sometimes it takes a while for shoe discomfort to become apparent, and they want to ensure that their customers are able to find shoes that fit well and are comfortable to wear.

Keep in mind that the availability of shoe options may be limited after the 90-day mark, so it’s best to exchange them as soon as possible.

Without a Receipt

What if you no longer have the receipt for your shoe purchase? While it’s always best to keep your receipts, Walmart still has options for you. If you don’t have the receipt but the shoes are within the return period, you may be able to exchange them for store credit.

Without a receipt, the store credit will be issued at the current selling price of the shoes. Keep in mind that without a receipt, it may be more difficult for Walmart to process your exchange, so it’s always a good idea to keep your receipts in a safe place.

For more information about Walmart’s shoe return policy, you can visit their official website:

Tips for Returning Shoes to Walmart

Check Walmart’s Online Return Policy Tool

Before heading to Walmart to return your shoes, it’s a good idea to check their online return policy tool. This tool will provide you with specific information about the return process, including any restrictions or requirements.

It’s always helpful to be prepared and know what to expect when returning an item.

Know the Different Return Policies

Walmart has different return policies for different types of shoes. For example, athletic shoes may have a different return policy compared to dress shoes. It’s important to familiarize yourself with these policies to ensure a smooth return process.

By knowing the specific policies, you can save yourself time and avoid any potential confusion.

Keep the Original Packaging

When returning shoes to Walmart, it’s best to keep the original packaging if possible. This includes the shoe box, any inserts, and tags. Walmart may require the original packaging for a return, so keeping it intact will ensure a hassle-free experience.

Plus, having the original packaging can help protect the shoes during the return process.

Bring Your Photo ID

When returning shoes to Walmart, it’s a good idea to bring your photo ID. This is especially important if you don’t have the original receipt or if the shoes were purchased using a credit or debit card.

Having your ID readily available will help verify your identity and make the return process smoother.

Be Courteous

Lastly, it’s always important to be courteous when returning shoes to Walmart. The customer service representatives are there to assist you, so treating them with respect goes a long way. Remember, a positive attitude and polite demeanor can make the return process more pleasant for everyone involved.


Returning shoes you bought at Walmart doesn’t have to be a hassle. As long as your shoes are unworn and you have the receipt, you can get a full refund within 90 days of purchase. For worn shoes, you may need to settle for an even exchange, especially if you are past the 90 day window or don’t have a receipt.

Knowing Walmart’s specific shoe return and exchange policies ahead of time makes the process quicker. Be sure to keep your receipt, original packaging and ID on hand. With this guide, you can return or exchange shoes at Walmart with confidence.

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