** If you are unhappy with your shoes, for any reason, you can return or exchange them, unworn, within 365 days -- this includes shoes created using our shoe builder!** We are proud of our Milk & Honey shoes and want you to be perfectly pleased with your purchase. Nothing makes us sadder than shoes left in a shoebox – fabulous footwear should be your support no matter where life takes you.
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment minus a $25 restocking fee per item. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. Gift cards and gift card purchases are not eligible for refund. Gift card purchases can only be returned for an exchange or store credit.
The return policy does not apply to vouchers purchased through GILT or RUE LA LA. For these purchases you may exchange your shoes for a different size only. With LIVING SOCIAL purchases of our tights, there are no refunds, exchanges or returns.
If we can fix it, we will. If we can remake your shoes in a different size, we are happy to do that. If you'd prefer your money back, just let us know.
If you are returning your shoes, please send them to:
Milk & Honey --- 117 West 9th Street #205 --- Los Angeles, CA 90015
Please note that we are unable to accept returns or exchanges for special orders (this means special order fabrics, shape changes or any features that we do not offer on our shoebuilder). We are also unable to accept returns on gift cards.
License to your creation. As part of the Milk & Honey™ service we will be incorporating your designs, materials, suggestions, and creative input (your "submissions") into the creation of products. You hereby grant to Milk and Honey Shoes, LLC a perpetual, royalty-free, worldwide, transferable, assignable, sub-licensable nonexclusive, right and license to use your Submissions in all media and products existing now or created in the future, in any manner including for commercial use (e.g. selling products that may incorporate your Submissions).